Shipping policy

Shipping Policy

Last updated: August 10, 2026

Thank you for shopping with Fulili. This Shipping Policy applies to orders placed directly through fulilishop.com. Orders placed through third-party marketplaces or sales channels may be subject to that platform’s own shipping, cancellation, and buyer-protection rules.

Shipping Destinations

Fulili currently ships to eligible United States addresses only. Available shipping options are shown at checkout based on the delivery address and the items in your order.

Shipping Rates

Standard U.S. shipping is $5.99.

Free standard shipping is available on orders of $50 or more, calculated after discounts and before applicable taxes.

The shipping rate and eligibility shown at checkout at the time of purchase will control if there is any discrepancy.

Order Processing

In-stock orders typically ship within 1–3 business days after the order is placed and payment is successfully processed.

Business days are Monday through Friday, excluding applicable holidays. Weekends, holidays, unusually high order volume, inventory verification, payment review, or fraud-prevention review may affect processing time.

If we become unable to ship an order within a shipment timeframe we have represented, we will provide any delay notice, cancellation option, or refund required by applicable law.

Pre-Orders

Pre-order products are expected to ship on or around the estimated release or availability date stated on the applicable product page.

Release dates and supplier availability may change for reasons outside Fulili’s control. If a material delay affects the expected shipment timeframe, we may provide an updated estimate and, where required by applicable law, an option to cancel the affected unshipped item for a refund.

If an order contains both in-stock and pre-order merchandise, fulfillment timing may depend on the items in the order and available fulfillment options.

Carriers and Delivery Estimates

Unless a specific shipping service is selected at checkout, Fulili may select an appropriate carrier and service based on the destination, package size, service availability, and other fulfillment considerations.

Once an order has been transferred to the carrier, delivery timing may be affected by carrier operations, weather, service disruptions, holidays, destination conditions, or other circumstances outside Fulili’s reasonable control.

Any delivery date or transit estimate provided by a carrier, tracking page, checkout system, or other shipping service is an estimate and is not a guaranteed delivery date unless expressly stated otherwise.

This does not affect our obligations regarding the time in which we must ship your order.

Tracking

When tracking is available, tracking information will be provided after shipment. Tracking information may take time to become active after a shipping label is created or after the package is transferred to the carrier.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an address error, contact us as soon as possible. We will make reasonable efforts to update the address before fulfillment, but we cannot guarantee that an address can be changed after an order has entered processing or has been shipped.

Fulili is not responsible for delays caused solely by an incorrect, incomplete, or outdated address supplied by the customer.

Returned, Refused, or Undeliverable Packages

If a package is returned to us because the address provided was incorrect or incomplete, the package was refused, or the carrier was unable to complete delivery for reasons not caused by Fulili, we may offer:

(a) reshipment after payment of any applicable additional shipping cost; or
(b) a refund for the eligible merchandise after the package is returned to us.

Original shipping charges and carrier-related return or reshipping costs may be non-refundable or deducted where permitted by applicable law and where the delivery failure was not caused by Fulili.

If the delivery problem resulted from an error by Fulili, we will not charge the customer for correcting that error.

Lost Packages and Tracking Delays

If tracking stops updating or a package appears to be lost in transit, please contact us through our Contact page. Consistent with our Refund Policy, claims regarding packages that never arrive should be reported within 7 days of the last tracking update.

We may ask for information reasonably necessary to investigate the shipment or submit a carrier claim.

If a shipment is confirmed lost, we will resolve the order in accordance with our Refund Policy and applicable law.

Packages Marked Delivered

If tracking shows a package as delivered but you cannot locate it, please first check the delivery area, household members, building management or mailroom, and any delivery information provided by the carrier.

Contact us promptly if the package still cannot be located. We may ask you to cooperate with a carrier investigation and provide information reasonably necessary to evaluate the claim.

A carrier scan showing delivery does not automatically determine the outcome of every claim. Each situation may be reviewed based on the tracking history, delivery information, customer-provided information, carrier findings, and applicable law.

Damaged Shipments

If an item arrives damaged or defective, please keep the item and its packaging and contact us within 7 days of delivery with your order number and clear photographs of the item and packaging.

Eligible claims will be handled under our Refund Policy.

Order Changes and Cancellations

If your order has not shipped, contact us as soon as possible and we will do our best to accommodate a cancellation or requested change.

Once an order has shipped, it generally cannot be cancelled or redirected by Fulili, and the applicable provisions of our Refund Policy will apply.

Split Shipments

Fulili may divide an order into more than one shipment when reasonably necessary for fulfillment. When we choose to split an order, customers will not be charged additional shipping solely because Fulili divided the shipment unless otherwise agreed.

Fraud Prevention and Order Verification

We reserve the right to review orders for suspected fraud, payment irregularities, address discrepancies, inventory errors, or other legitimate order-processing concerns.

We may request reasonable verification, place an order on temporary hold, or cancel and refund an order when reasonably necessary. Nothing in this section permits Fulili to disregard applicable shipment, cancellation, or refund requirements.

Contact Us

Questions about shipping or an existing order can be submitted through our Contact page or by email at fulilishop@gmail.com.