Refund policy
Refunds
We want every Fulili order to arrive safe and make you smile. If something goes wrong with your order, we make it right with a refund or replacement — in most cases you won't need to ship anything back.
What's covered
- Items that arrive damaged or defective, items that are incorrect (wrong item shipped), and orders that never arrive.
- Contact us within 7 days of delivery (or, for lost packages, within 7 days of the last tracking update).
What's not covered
- Opened blind boxes are final sale. The character or design you receive is random — duplicates or specific outcomes are not covered.
- Change of mind, or damage that happens after delivery.
How it works
- Reach out through our contact page within 7 days of delivery, with your order number and clear photos of the item and its packaging.
- We review and reply within 1–2 business days. If approved, we refund your original payment method — or send a replacement if you prefer and it's in stock.
- Refunds are issued within 7 days of approval (your bank may take a little longer to post it).
Fair use
To keep this customer-friendly policy sustainable, we reserve the right to require the item to be returned before refunding, and to decline claims that appear fraudulent or abusive (for example, repeated claims across multiple orders). Each claim is reviewed individually.
Order cancellations
If your order hasn't shipped yet, contact us as soon as possible and we'll do our best to cancel it for a full refund. Once shipped, the rules above apply.