Fulili Policy

Shipping & Returns Policy

Effective Date: 02/28/2026 Last Updated: 02/28/2026

Order Processing

  • Most in-stock orders ship within 1-3 business days (excluding weekends/holidays).
  • Pre-orders ship on or around the release date listed on the product page. Release dates may change due to manufacturer delays.
  • We cannot guarantee delivery dates. Carrier transit times are estimates, not guarantees.

Shipping Rates

Order Subtotal (before tax, after discounts) Shipping Method Cost
$50.00 and above Ground Shipping FREE
Below $50.00 Ground Shipping $5.99

Notes: The free-shipping threshold is calculated on the order subtotal before tax and after discounts.

Tracking

  • Tracking information is emailed once your order ships.
  • If you do not receive tracking within 5 business days for an in-stock order, contact us.

Address Accuracy

  • Customers are responsible for providing a complete and accurate shipping address, including apartment or unit number.
  • If a package is returned due to an incorrect or incomplete address or refused delivery, you may be responsible for re-shipping fees.

Delivered / Missing Packages

  • If tracking shows Delivered but you cannot locate the package, please check with household members, neighbors, building staff, and contact the carrier immediately.
  • We will provide reasonable assistance with carrier inquiries, but replacements or refunds are not guaranteed for packages marked Delivered by the carrier.

Returns, Replacements & Refunds

Return / After-Sales Window

  • All requests must be submitted within 7 days of delivery based on carrier tracking.
  • For shipping damage or missing items, you must contact us within 48 hours of delivery with the required evidence. Requests submitted after 48 hours may be denied.

We Only Accept Returns For

  • Damaged in transit caused during shipping
  • Defective item due to manufacturing defect, not normal paint or print variation
  • Incorrect item received due to our fulfillment error

We do NOT accept returns for:

  • Change of mind or “I don’t like it anymore”
  • “I didn’t get the character I wanted” or duplicates in blind boxes
  • Normal manufacturing tolerances or minor cosmetic variations commonly found in collectibles
  • Items damaged due to misuse, mishandling, or improper storage after delivery

Box Condition Disclaimer

Collectibles often ship with manufacturer packaging that is not designed to be a protective display box. As a result, minor box wear may occur during manufacturing, handling, or transit. This may include small scuffs, light creases, minor corner or edge wear, slight dents, or shelf wear. Minor packaging imperfections are not considered damage and are not eligible for returns, replacements, or refunds. We only consider a claim if there is significant shipping damage that materially affects the product or indicates mishandling in transit.

Blind Box Policy

Important: Blind boxes and mystery items are randomized. Duplicates are not defects. Unless the product page explicitly guarantees “no duplicates,” randomness is expected and not grounds for returns.

Single Blind Box

  • FINAL SALE once opened. Any opened blind box bag or inner seal counts as opened and is not eligible for return or refund.
  • Unopened single blind boxes are only eligible for return if the reason is damage, defect, or wrong item and you meet the evidence requirements.

Blind Box Set / Case

  • FINAL SALE once opened. If any unit in a set or case is opened, the entire set or case is considered opened and is not returnable.
  • We do not accept returns for set or case outcomes such as duplicates, distribution, or “not the characters I wanted.”
  • If the set or case arrives with clear shipping damage or we shipped the wrong set or case, you must report within 48 hours with the required evidence.
What counts as “Opened”?
  • Opened foil bag or inner packaging
  • Broken seal or torn shrink wrap
  • Removed or replaced factory stickers or tapes
  • Any sign of tampering, swapping, or repackaging

Evidence Required

To request a return or replacement for damage, defect, or wrong item, you must provide:

  • Your order number
  • Clear photos of:
    • Outer shipping box (all sides) and shipping label
    • Inner packing materials
    • The product condition and the issue
    • Any SKU, barcode, or label on the item or packaging

Return Shipping

  • If the return is due to our error or verified damage or defect, we will provide a prepaid return label or an equivalent solution.
  • Otherwise, return shipping is the customer’s responsibility.

Refunds

  • Approved refunds are issued to the original payment method after inspection.
  • Original shipping charges are non-refundable unless the return is due to our error or verified damage or defect.
  • If a return reduces the order subtotal below the free-shipping threshold, we may deduct the original outbound shipping cost from the refund.

Exchanges

  • We generally do not offer exchanges. If eligible, we may offer a replacement for verified damage, defect, or wrong item.

Non-Returnable Items

  • Opened blind boxes and opened sets or cases
  • Final sale or clearance items if marked on the product page
  • Gift cards
  • Any item missing original packaging or accessories, or showing signs of use or tampering

How to Contact Us

Submit your request within the applicable time window to:

  • Email: fulilishop@gmail.com
  • Please include your order number, photos or videos, and a brief description.

Policy Enforcement

We reserve the right to deny any request that does not meet the requirements above, including missing evidence, late submissions, signs of use or tampering, or suspected fraud. By placing an order, you acknowledge and agree to this Shipping & Returns Policy, including the strict blind box final-sale rules.